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Subscription Box FAQ

Helpful hints:

  • Orders containing gift messages must be designated to a separate batch solely for gift messages.

  • Subscription orders may only consist of a quantity of one box. If we are shipping multiple boxes to the same customer, separate orders are required.

  • Every item must have sufficient inventory on hand. If there is not sufficient inventory, the batch cannot be submitted, and we cannot build your box.

  • All SKUs on a batch must be “assembly” ready.

  • Each unique size/color variation will require a separate batch.


Detailed/Additional Pricing:

What’s included in the “Box Fee”:

  • Assembling all boxes needed for your build

  • Building your boxes per the pre-approved batch specifications

  • Sealing the box with a clear circular sticker

  • Affixing the shipping labels to all assigned orders of your batch

  • Coordinating the pickup by the carrier of your choice

Please Note: This price only applies if everything is done as part of a batch. 

The following scenarios may be subject to additional fees:

  • Any batch with less than 50 boxes may incur a Minimum Batch fee.

  • A “special project fee” will be assessed to ensure the items on a batch are “assembly” ready.  This includes, but not limited to bubble wrapping fragile items, folding articles of clothing or marketing material, separating bulk items into individual units, etc

  • If extra boxes were built, any orders submitted after the batch goes out will be considered e-commerce and will incur standard pick & pack fees.

  • Any Subscription order with a gift message will incur our standard gift message fee.


Fulfillment Dates and Flow:

  • 10 calendar days before the ship date: Shipping date needs to be announced. The best way to achieve this is to create the batch and notify your Happiness Engineer.

  • 5 business days before the ship date: All inventory must arrive at the warehouse. This allows adequate time for the inventory to be received, provide the proof and stage for the build.

  • 3 days before the ship date: You’ll need to confirm how many boxes you would like us to stage (This includes any orders that will ship plus extra boxes to be built).  This is typically based on historicals; however, if this is the first build or the numbers are drastically changing, the build count should be provided when the batch is created.

  • 2 days before the ship date:  A proof will be provided by your Happiness Engineer. Feedback should be provided as soon as possible to ensure any revisions can be made and resent prior to the build.

  • 24 hours before the ship date: All orders must be assigned to the appropriate batches. Once a batch is submitted by the warehouse, no further changes can be

  • Ship Date: All orders that have been assigned to the batch will be assembled and shipped on the confirmed ship date. Any extra boxes requested will be placed into inventory under a specified SKU and fulfilled according to our standard pick & pack procedures and fees.


Surplus Inventory:

Since its nearly impossible to forecast the exact amount of inventory needed for each build, it is common to have inventory left over. This  “surplus inventory” can be handled one of three ways:


  1. Storage Only – following the after-batch inventory count, the products are placed into individual storage locations per SKU.

  2. Selling your inventory thru your marketplace – if you plan on selling your surplus inventory via your e-commerce store, we’ll place your inventory into pickable locations so it is readily available to ship. (Friendly tip: you’ll still select “non-pickable” inventory when creating a receiving)

  3. Create a “leftovers” box. All remaining product is placed in one box and put into inventory under 1 SKU (March Leftovers, for example). This is beneficial to save on storage and/or disposal pick fees. Couple things to note…the after-batch inventory count will not conducted. In the event that you wish to use any of the items in the leftover box on a future build/order, a special project would need to be done to break it down and return the product back to inventory.